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On-Demand: SIG Talk: IT Operations - SACM/OpsBridge

Duration:1 hr/s 0 min/s
Agenda/Description:This Vivit SIG Talk session will feature 2 speakers who will share their vast knowledge and experience on SACM Practice and Micro Focus Operations Bridge. Vivit is excited to present this informative SIG Talk on these important topics.

Shown below is an outline of the agenda and topics:
  • Speaker: Bill Curran
    Areas of Focus to Create a Successful SACM Practice: For Citizens Bank, major difficulties were encountered not just in implementing software itself, but in creating a sustainable and successful Service Asset and Configuration Management (SACM) practice. Come and learn 3 key areas to focus on to create and sustain a successful SACM process in order to:
- Provide robust reporting for audit and regulations
- Promote and maintain confidence in the quality of CMS data
- Provide ITSM users with the information they need, when they need it
  • Speaker: Kulvinder Singh
    Leading The Intelligent Operations with Micro Focus Operations Bridge (OpsBridge): The management of IT Operations in a dynamic and highly scalable MSP environment can be difficult. With the right partner and strong expertise, you can be helped to lead in the “New”. Join Kulvinder Singh from Accenture as he discusses the deployment of OpsBridge as standard within their MSP Platform. Learn the objectives, scope, methodology, and results of their deployment, as Accenture continues to scale and mature this capability with the increasing number of their clients.
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